gnani.ai, a company specializing in Agentic AI platforms for enterprise customer interactions, has secured $10.0 million in a recent funding round. The Bengaluru and California-headquartered firm develops AI agents that automate millions of customer interactions across voice, chat, and workflows, supporting over 40 languages with zero handoffs. This capital infusion marks a significant step for the company, which is trusted by more than 200 customers, including Fortune 500 brands, and currently powers over 30 million voice interactions daily, including in 12+ Indian languages.
The newly raised funds are earmarked to accelerate gnani.ai's growth initiatives, focusing on further product development and strategic market expansion. The company's platform leverages speech-to-speech multilingual LLMs and domain-specific SLMs, offering a unified Generative AI CX suite. This suite includes solutions such as Armour365 for real-time voice biometrics, Automate365 for omnichannel AI agents, and Assist365 for live call intelligence, all designed for real-world business impact across sectors like BFSI, retail, and healthcare.
With over 20 patents in voice, NLP, and intelligent orchestration, gnani.ai emphasizes its enterprise-grade capabilities, holding certifications including SOC2, HIPAA, GDPR, and ISO 27001. The company's Agentic AI architecture is built for scale, handling millions of calls in dozens of languages with zero handoffs, and has demonstrated proven results such as faster resolutions and up to 70% cost savings. This investment underscores confidence in gnani.ai's ability to deliver impactful solutions. The company plans to leverage this funding to solidify its leadership in the autonomous customer experience market, continuing to innovate and expand its global footprint.
