swivl, an AI platform for self-storage operators, has secured $12,000 in new investment capital. The company specializes in automating customer engagement for the self-storage industry, addressing a common challenge where operators often miss significant incoming communication that could lead to sales. swivl's platform aims to streamline operations and boost revenue by handling repetitive inquiries, allowing staff to focus on more strategic activities.
The platform provides a comprehensive AI solution that automates customer interactions across various channels, including web, SMS, and phone. This enables self-storage facilities to offer a 24/7 omnichannel experience, enhancing customer service without requiring constant human intervention. swivl's technology augments operator teams, helping them understand customer needs and automatically fine-tune property-level decisions to attract ready-to-lease customers. Its capabilities include AI agents for various tasks, unit inventory recommendations, call center deflection, and AI-assisted team augmentation.
This funding round underscores investor confidence in swivl's approach to modernizing self-storage operations. The company currently boasts an average resolution rate of over 84% without human intervention and has facilitated more than 500,000 assisted reservations across 4,500 self-storage facilities. The newly raised capital is expected to support swivl's ongoing product development and expansion initiatives, further enhancing its AI capabilities and market reach within the self-storage sector.
With this investment, swivl plans to continue its trajectory of growth, aiming to empower more self-storage operators to improve efficiency, customer satisfaction, and ultimately, their bottom line. The company is focused on solidifying its position as a leading provider of AI-driven solutions for the industry, anticipating continued innovation in automated customer engagement.
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