Gorgias Secures $29 Million in Series C Funding to Revolutionize Ecommerce Customer Service

We are excited to announce that Gorgias, an innovative customer service platform tailored for ecommerce businesses, has successfully raised $29 million in its latest funding round. Founded in 2015 with a small team of just two, Gorgias has rapidly evolved into a powerhouse, boasting over 250 employees across nine global offices including San Francisco, New York, and Paris. This recent investment will bolster Gorgias' mission to revolutionize customer experience for more than 14,000 merchants in the ecommerce sector, from leaders like Steve Madden and Glossier to emerging brands like BrüMate and TUSHY. With cutting-edge automation and AI capabilities, Gorgias empowers online stores to provide seamless, personalized customer support across various channels—email, SMS, social media, live chat, and voice—while enhancing operational efficiency. The funding will be instrumental in further developing Gorgias' robust platform, allowing for increased automation and integration features that enable ecommerce businesses to scale their support effortlessly. As a certified B Corporation, Gorgias is equally committed to sustainable and equitable workplace practices, reinforcing its role not only as a market leader but also as a responsible corporate citizen. With this new capital injection, Gorgias is poised to expand its already impressive capabilities, ultimately elevating the standards of customer service in the ecommerce landscape and ensuring that businesses can thrive irrespective of their stage of growth.