The push to modernize customer service infrastructure just got a significant $40.0M injection, with gaiia announcing its Series B funding round. The investment was led by JMI Equity, backing gaiia's vision to overhaul traditional operational and business support systems.
gaiia aims to replace old, gated OSS/BSS with what it describes as the first AI-driven system of action. This capital will support the company's mission to revolutionize how businesses serve their customers, moving beyond legacy platforms.
