Companies looking to streamline their customer interactions across a dizzying array of platforms now have more options, as Fortics, a specialist in omnichannel communication, has raised $142K. The Brazilian-American firm unifies 17 channels, from WhatsApp and Facebook to email and voice, using artificial intelligence to power chatbots and support human agents.
Founded in 2003, Fortics has expanded its reach to over 2,500 clients across Brazil, Latin America, and the USA, serving diverse sectors including retail, education, and healthcare. The company also became a WhatsApp Business Provider in 2022, further solidifying its position in the market.
