Qualtrics has acquired Press Ganey for an undisclosed amount, marking a significant expansion for the experience management leader into the specialized healthcare sector. Qualtrics is widely recognized for its enterprise software that helps organizations collect, analyze, and act on feedback data to improve customer, employee, and product experiences across various industries.
Press Ganey is the leading partner to healthcare providers and health plans, dedicated to improving the experiences of their patients, consumers, and workforce. Its Human Experience (HX) platform unites and enlivens disparate data, enabling clients to gather, analyze, visualize, and act on key insights to retain talent, improve access to care, and ensure the care journey is safe, equitable, and patient-centered. Press Ganey serves a vast network, trusted by over 41,000 healthcare provider organizations globally and 85% of health plans in the United States.
This acquisition is strategically important for Qualtrics, allowing it to integrate Press Ganey’s deep healthcare-specific expertise and extensive client base directly into its broader experience management ecosystem. The move enhances Qualtrics' ability to offer a specialized, end-to-end solution tailored for the complex demands of the healthcare industry. By combining their technologies, the two companies aim to provide a more robust platform for understanding and improving every aspect of the human experience within healthcare.
The synergy between Qualtrics’ comprehensive experience management tools and Press Ganey’s unparalleled healthcare data and analytics is expected to create a powerful offering. This integration will enable healthcare organizations to leverage advanced insights to drive better outcomes in patient care, workforce retention, and operational efficiency. The combined entity is poised to deliver an unrivaled experience management solution for the global healthcare market, supporting organizations in navigating industry challenges and fostering superior human experiences.