TowerBrook has acquired MSA Mizar for an undisclosed amount, marking a significant corporate acquisition in the European insurance Business Process Outsourcing (BPO) sector. This transaction sees TowerBrook taking full ownership of MSA Mizar, a company renowned for its specialized claims management services.
MSA Mizar, founded in Italy in 1979, is a European leader in BPO for the insurance industry. It pioneered automated claims processes, now an international standard, handling over 800,000 claims annually with 850 professionals across six countries. The company is unique in managing the entire claims value chain, from first notification to settlement. Its growth is driven by a proprietary tech platform and innovation hubs such as Mizar Tech and the Data-AI Lab. The MSA Mizar Group encompasses a broad range of specialized services, including BPO and SaaS through MSA-Multi Serass, expert networks via N4C, active claims management by Acclàims, repair services through RipArte and Dottor Grandine, legal support from Legalade, and medical-legal appraisals by Medexpert, alongside international operations like Veta+ in Spain.
This acquisition is strategically significant for TowerBrook, providing access to MSA Mizar's comprehensive BPO capabilities, established market leadership, and advanced proprietary technology. The integration of MSA Mizar's diverse service offerings across the claims value chain is expected to enhance TowerBrook's portfolio in the financial services and insurance technology sector, capitalizing on MSA Mizar's growth trajectory and innovation.
The combination of TowerBrook's strategic resources with MSA Mizar's operational expertise and technological innovation is anticipated to drive further market expansion and deeper integration of advanced solutions. The combined entity is poised to solidify its position as a leading provider of insurance BPO and claims management solutions, fostering continued innovation and efficiency within the industry.