Ooma has acquired FluentStream, a leading communications provider for small to medium businesses, for an undisclosed amount. FluentStream has been recognized by Inc. 5000 as one of the fastest-growing private companies six years in a row. The company's mission is to simplify how businesses communicate, enabling professionals to deliver exceptional customer experiences from any device or location. FluentStream offers an enterprise-grade unified communication platform, encompassing VoIP, comprehensive contact center services, and hundreds of integrations across collaboration, CRM, and productivity tools. Its solutions include web phone, mobile apps, business texting, eFax, video conferencing, and AI capabilities, all specifically tailored for the SMB market.
This acquisition significantly expands Ooma's footprint within the robust small to medium business sector. FluentStream's exclusive focus on SMBs, coupled with its advanced cloud-based voice services and award-winning, 24/7 US-based customer support, represents a strategic enhancement for Ooma's existing portfolio. The move allows Ooma to integrate FluentStream's proven platform and specialized market expertise, aiming to capture a larger share of the growing business communications market by addressing the specific needs of smaller enterprises with a comprehensive, feature-rich offering.
Expected synergies from this corporate acquisition include a broadened product suite for combined customers and increased operational efficiencies. By integrating FluentStream’s extensive suite of unified communication features, including its advanced AI and automation tools and robust analytics capabilities, Ooma can offer a more powerful and versatile communication solution. The acquisition also brings FluentStream’s reputation for reliability and its dedicated customer support model, which can be leveraged to uphold high service standards across the expanded customer base.
The combined entity is positioned to deliver enhanced and comprehensive communication services, reinforcing its commitment to simplifying and improving how businesses connect with their customers. This strategic move aims to accelerate growth and strengthen market presence by offering a more extensive and tailored set of tools for small to medium businesses.