Radar Healthcare has acquired Cemplicity, a global healthcare technology company specialising in patient-reported measures, for an undisclosed amount. The deal brings together two providers of quality and safety software, with Radar Healthcare’s platform for managing risk, compliance, and incident reporting now complemented by Cemplicity’s tools for capturing patient feedback.
Cemplicity’s software enables healthcare providers to systematically collect and analyse patient-reported experience measures (PREMs) and patient-reported outcome measures (PROMs). This data helps clinicians identify patterns in patient satisfaction and treatment results, allowing for more personalised care and service adjustments. The company operates internationally, with a focus on embedding the patient voice into routine clinical workflows.
For Radar Healthcare, the acquisition expands its offering beyond internal operational oversight into direct patient engagement. The company’s existing system is used by healthcare organisations to monitor incidents, track audits, and manage regulatory compliance. By integrating Cemplicity’s feedback capabilities, Radar Healthcare can now offer a more complete picture of care quality, combining staff-reported and system-generated data with the patient perspective.
The strategic rationale centres on closing the loop between patient experience and organisational learning. When a patient reports a poor outcome or a negative experience, that information can be linked directly to incident logs and improvement plans within Radar Healthcare’s platform. Conversely, positive feedback can be used to reinforce effective practices. This integration aims to reduce the time between identifying a problem and acting on it, while giving providers a single source of truth for quality improvement.
The combined entity will serve healthcare providers seeking to meet rising expectations for patient-centred care and value-based reimbursement models. With Cemplicity’s global footprint and Radar Healthcare’s established client base, the merged company is positioned to offer a unified approach to quality management that spans both operational safety and patient-reported outcomes. The integration of the two platforms is expected to proceed over the coming quarters, with existing customer contracts remaining in place.